Security camera technical support

Georgia CCTV - system Health & Maintenance

Georgia CCTV believes that support after the sale is probably the most important aspect of our industry. Unfortunately, this is where most other companies fail. That’s why we’ve developed a completely unique solution. When you call for support you will reach a live person ready to help every time; 24 hours a day; every day.

CCTV Health check monitoring

A healthy system is a secure system. Georgia CCTV's 24/7 monitoring service provides vital information regarding your system’s functionality and efficiency to identify issues before they become major incidents. Careful monitoring ensures system integrity, saves on major repair costs and supplies a measurable ROI. Georgia CCTV helps protect you against:

DVR/NVR failure
Hard Drive failure
Camera tampering - Scene change or blocking
DVR overheating
Loss of video
Storage retention

The most effective way of reducing camera system failure is regular preventative maintenance.

Although it would be difficult to cover every possible scenario, the following are some things to look for:

Physical damage to the camera. Examples; Cracked camera glass, bent front covers, damaged casing or brackets.
Moisture behind the camera glass. Note: If this is found simply removing the cover and wiping off the glass will not solve the problem. Repairing the source of where the moisture is coming into the camera is the only way to prevent it from happening again.
Damage to the cable and the connector seal. This includes the main cable as well as the camera and monitor pigtails. Examples: Cuts or abrasions in the cable, cuts in the connector seal or a connector seal that has come loose.
Physical damage to the monitor and its power conductors. Examples: Cracked monitor casing, missing parts, exposed power wires.
Equipment that has come loose. Examples: Cables that are not secure, cameras, monitors, and their brackets which may have come loose.
Educating the drivers on reporting minor problems before they become major problems. Example: Unreported moisture intrusion can result in the camera being damaged beyond repair.

By taking a few minutes to inspect the camera system on a regular basis you will ensure long term reliability with minimum cost and down time.

Four things that you can expect every time you call the Georgia CCTV Technical Support Center.

Partner - Georgia CCTV customers employ our services with the expectation of a positive and meaningful impact on their businesses. We are truly partners. So, when you contact the Georgia CCTV Technical Support Center, you will have a partner on the other end of the line. Being your partner means that we will share your sense of urgency and your need to resolve your issues as soon as possible. It also means we will strive to completely understand all the details of the issue you are reporting. when you need it!
Timely Resolution- Our goal is to resolve your issue when you initially report it. If, for whatever reason, that is not possible, we will provide you with an estimate on how long it should take to have your issue resolved.
Follow-Up- If we are unable to resolve your issue on the first call, we will provide a specific date and time when we will contact you to follow-up. Our standard is that our customers should never be kept in the dark regarding what is going on with the issue resolution process. We will also confirm the best way of getting back to you (i.e. phone, email, text, etc.)
A Timely and Complete Resolution- You contact us with an expectation of getting your issue resolved. Our goal is to provide that resolution in a timely and complete manner. Nobody likes the frustration of unresolved issues. We are constantly reviewing any unresolved incidents to ensure the proper follow-up and follow- through. We also are committed to providing the right solutions to ensure the highest reliability of your Atlanta CCTV services and to lower the probability of repeated issues.